Student Complaint Resolution

LTS makes every effort to resolve student complaints internally, using policies and procedures outlined in the online Student Handbook. It is expected that students will fully utilize any and all of such administrative procedures to address concerns and/or complaints in as timely a manner as possible.

External Complaint Options
In the unlikely event that an issue cannot be resolved by the College, students may file a complaint with outside agencies noted below. These agencies should be contacted only after the student has registered a complaint with LTS and has not received a response to the request for resolution – see list below.

Unresolved complaints may be filed with the following authorizing agencies, once all other avenues have been exhausted.

The Association of Theological Schools, the Seminary’s accrediting agency.

Kentucky Council on Postsecondary Education, the Seminary’s state authorizing agency